{"id":4409,"date":"2026-10-13T11:27:53","date_gmt":"2026-10-13T09:27:53","guid":{"rendered":"https:\/\/www.rolandsheppardtraining.com\/?page_id=4409"},"modified":"2026-10-13T13:32:54","modified_gmt":"2026-10-13T11:32:54","slug":"coaching-anglais-managers","status":"publish","type":"page","link":"https:\/\/www.rolandsheppardtraining.com\/en\/coaching-anglais-managers\/","title":{"rendered":"Coaching en anglais pour managers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4409\" class=\"elementor elementor-4409\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c0f4af elementor-section-content-middle elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"8c0f4af\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9388c3d\" data-id=\"9388c3d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7573dbf elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7573dbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Coaching en anglais pour managers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4807a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fe4807a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Diriger, n\u00e9gocier et rendre compte en anglais, sur vos propres situations de travail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a238a50 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a238a50\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d63bbaa\" data-id=\"d63bbaa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bcf8f38 elementor-widget elementor-widget-heading\" data-id=\"bcf8f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Coaching individuel pour managers et cadres dirigeants.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-900395f elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"900395f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1280a97\" data-id=\"1280a97\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5a261f elementor-widget elementor-widget-heading\" data-id=\"a5a261f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi un coaching en anglais pour vos managers ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e235d6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4e235d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans l\u2019h\u00f4tellerie 4 et 5 \u00e9toiles, les r\u00e9sidences h\u00f4teli\u00e8res et le retail haut de gamme, vos managers briefent des \u00e9quipes multilingues, reprennent les r\u00e9clamations escalad\u00e9es de clients internationaux et rendent compte \u00e0 un si\u00e8ge qui travaille en anglais.<\/p><p>Un manager moins \u00e0 l\u2019aise en anglais qu\u2019en fran\u00e7ais, c\u2019est un impact direct sur :<\/p><ul><li><strong>Son autorit\u00e9<\/strong> face \u00e0 une \u00e9quipe internationale<\/li><li><strong>La r\u00e9solution des r\u00e9clamations escalad\u00e9es<\/strong> de la client\u00e8le internationale<\/li><li><strong>Sa cr\u00e9dibilit\u00e9<\/strong> face au si\u00e8ge et aux pairs internationaux<\/li><\/ul><p>Diriger en anglais n\u2019est pas une question de grammaire. C\u2019est une question de registre, de pr\u00e9cision et d\u2019entra\u00eenement sur des situations r\u00e9elles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1c0c92 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"e1c0c92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2026\/10\/Programme_Coaching_anglais_managers.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger la plaquette<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8df991 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8df991\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9052779\" data-id=\"9052779\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77ec9e3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"77ec9e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cba7a9 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cba7a9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b9f4429\" data-id=\"b9f4429\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5d85d4 elementor-widget elementor-widget-heading\" data-id=\"c5d85d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Objectif strat\u00e9gique du coaching<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe4f12 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4fe4f12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Permettre \u00e0 vos managers de :<\/p><ul><li>Diriger leurs \u00e9quipes en anglais avec clart\u00e9 et autorit\u00e9<\/li><li>Reprendre une r\u00e9clamation escalad\u00e9e d\u2019un client international sans h\u00e9sitation<\/li><li>Rendre compte au si\u00e8ge et d\u00e9fendre leurs demandes en anglais<\/li><li>R\u00e9diger des \u00e9crits professionnels au ton de votre marque<\/li><li>Progresser sur leurs propres situations, au rythme de leur planning<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-261c4f1\" data-id=\"261c4f1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c19351 elementor-widget elementor-widget-heading\" data-id=\"6c19351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Objectifs p\u00e9dagogiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dddf69b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dddf69b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 l\u2019issue du coaching, le manager sera en capacit\u00e9 de :<\/p><ul><li>Conduire en anglais un briefing d\u2019\u00e9quipe structur\u00e9 et v\u00e9rifier la compr\u00e9hension de chacun<\/li><li>Mener en anglais un entretien de reconnaissance, de feedback ou de recadrage<\/li><li>Reprendre en anglais une r\u00e9clamation escalad\u00e9e, de l\u2019\u00e9coute jusqu\u2019au suivi \u00e9crit<\/li><li>Pr\u00e9senter des r\u00e9sultats chiffr\u00e9s \u00e0 un si\u00e8ge international et r\u00e9pondre aux questions<\/li><li>D\u00e9fendre une demande de moyens en employant le langage de la n\u00e9gociation<\/li><li>R\u00e9diger e-mails, comptes rendus et r\u00e9ponses aux avis clients au ton de la marque<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bda5e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bda5e9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ae97ec9\" data-id=\"ae97ec9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fe1ceb elementor-widget elementor-widget-heading\" data-id=\"2fe1ceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Public vis\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8fb3b2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d8fb3b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u2013 Chefs de r\u00e9ception et Front Office Managers<br \/>\u2013 Guest Relations Managers<br \/>\u2013 Directeurs de l\u2019h\u00e9bergement et responsables de salle<br \/>\u2013 Store managers et directeurs d\u2019\u00e9tablissement<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95cbfb8 elementor-widget elementor-widget-heading\" data-id=\"95cbfb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9requis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0799499 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0799499\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Niveau d\u2019anglais B1 (CECRL), v\u00e9rifi\u00e9 par un test et un entretien de positionnement.<br \/>Exercer ou s\u2019appr\u00eater \u00e0 exercer une fonction d\u2019encadrement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b9fd8ee\" data-id=\"b9fd8ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8499454 elementor-widget elementor-widget-heading\" data-id=\"8499454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dur\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d2eb73 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4d2eb73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>15 heures<br \/>10 s\u00e9ances individuelles de 1h30, une par semaine<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-859ab73 elementor-widget elementor-widget-heading\" data-id=\"859ab73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Format<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b07ee2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9b07ee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u2013 Individuel<br \/>\u2013 Pr\u00e9sentiel sur site ou distanciel synchrone<br \/>\u2013 Situations r\u00e9elles du manager comme mati\u00e8re<br \/>\u2013 90 % en anglais<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-e8d0e93 e-flex e-con-boxed e-con e-parent\" data-id=\"e8d0e93\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8138ef2 e-con-full e-flex e-con e-child\" data-id=\"8138ef2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6ea865 elementor-widget elementor-widget-heading\" data-id=\"f6ea865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ce coaching r\u00e9pond-il \u00e0 vos enjeux ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2aedac elementor-widget elementor-widget-text-editor\" data-id=\"e2aedac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>20 minutes en visio pour faire le point sur les situations de vos managers. Prise en charge possible par votre OPCO (AKTO, OPCO EP\u2026) : je v\u00e9rifie les conditions avec vous avant toute signature.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd62afe elementor-widget elementor-widget-shortcode\" data-id=\"dd62afe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><button class=\"wappointment_widget\" style=\"display:none\" data-center=\"1\" data-popup=\"1\" data-week=\"1\" data-button-title=\"R\u00e9server mon diagnostic offert (20 min)\" data-staff-page=\"1\">R\u00e9server mon diagnostic offert (20 min)<\/button><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b475628 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b475628\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e72bf66\" data-id=\"e72bf66\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3090d9 elementor-widget elementor-widget-heading\" data-id=\"f3090d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le coaching en d\u00e9tails<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4b5051 elementor-widget elementor-widget-n-accordion\" data-id=\"c4b5051\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2060\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2060\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Programme des 10 s\u00e9ances <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2060\" class=\"elementor-element elementor-element-5ab2d96 e-con-full e-flex e-con e-child\" data-id=\"5ab2d96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2060\" class=\"elementor-element elementor-element-4308a75 e-con-full e-flex e-con e-child\" data-id=\"4308a75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2060\" class=\"elementor-element elementor-element-9e7869f e-grid e-con-full e-con e-child\" data-id=\"9e7869f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65a6556 elementor-widget elementor-widget-text-editor\" data-id=\"65a6556\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Diagnostic and goal setting<\/strong><br \/>\u2022 Test de positionnement et mise en situation enregistr\u00e9e<br \/>\u2022 Choix de trois situations prioritaires<br \/>\u2022 Feuille de route individuelle<\/p><p><strong>2. Speaking with authority<\/strong><br \/>\u2022 Le registre du manager : clair sans \u00eatre brutal<br \/>\u2022 Faux amis et calques du fran\u00e7ais<br \/>\u2022 Phrase book personnel<\/p><p><strong>3. Running a team briefing<\/strong><br \/>\u2022 Structurer un briefing de cinq minutes<br \/>\u2022 V\u00e9rifier la compr\u00e9hension d\u2019une \u00e9quipe multilingue<\/p><p><strong>4. One-to-ones : feedback and recognition<\/strong><br \/>\u2022 Feedback structur\u00e9 : situation, comportement, impact<br \/>\u2022 Reconna\u00eetre un travail pr\u00e9cis, fixer une attente<\/p><p><strong>5. Difficult conversations<\/strong><br \/>\u2022 Recadrer, refuser, annoncer une d\u00e9cision impopulaire<br \/>\u2022 Codes culturels d\u2019une \u00e9quipe internationale<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f96a4 elementor-widget elementor-widget-text-editor\" data-id=\"c2f96a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>6. Handling escalated complaints<\/strong><br \/>\u2022 Reprendre la main quand l\u2019\u00e9quipe a \u00e9t\u00e9 d\u00e9pass\u00e9e<br \/>\u2022 Show that you understand, apologize sincerely, take action and follow up<\/p><p><strong>7. Reporting to head office<\/strong><br \/>\u2022 Pr\u00e9senter ses indicateurs et expliquer un \u00e9cart<br \/>\u2022 R\u00e9pondre \u00e0 une question impr\u00e9vue<\/p><p><strong>8. Negotiating and influencing<\/strong><br \/>\u2022 D\u00e9fendre une demande de budget ou d\u2019effectif<br \/>\u2022 Argumenter, conc\u00e9der, conclure par \u00e9crit<\/p><p><strong>9. Writing in English<\/strong><br \/>\u2022 E-mails, comptes rendus, r\u00e9ponses aux avis en ligne<br \/>\u2022 V\u00e9rifier une formulation avec un assistant IA, sans perdre sa voix<\/p><p><strong>10. Final simulation and progress plan<\/strong><br \/>\u2022 Simulation finale \u00e9valu\u00e9e sur grille<br \/>\u2022 Comparaison avec l\u2019enregistrement de la s\u00e9ance 1<br \/>\u2022 Plan de progr\u00e8s \u00e0 trente jours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2061\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2061\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> ROI mesurable pour votre \u00e9tablissement <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2061\" class=\"elementor-element elementor-element-95f44db e-con-full e-flex e-con e-child\" data-id=\"95f44db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2061\" class=\"elementor-element elementor-element-dc8e54f e-flex e-con-boxed e-con e-child\" data-id=\"dc8e54f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2061\" class=\"elementor-element elementor-element-2370573 e-grid e-con-full e-con e-child\" data-id=\"2370573\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb30886 elementor-widget elementor-widget-text-editor\" data-id=\"cb30886\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Leadership<\/strong><br \/>\u2022 Briefings clairs, compris par toute l\u2019\u00e9quipe multilingue<br \/>\u2022 Entretiens de feedback et de recadrage conduits au bon registre<\/p><p><strong>Client\u00e8le internationale<\/strong><br \/>\u2022 R\u00e9clamations escalad\u00e9es reprises et r\u00e9solues en anglais<br \/>\u2022 Suivi \u00e9crit au ton de la marque<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed9e58 elementor-widget elementor-widget-text-editor\" data-id=\"0ed9e58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Relation avec le si\u00e8ge<\/strong><br \/>\u2022 R\u00e9sultats pr\u00e9sent\u00e9s et d\u00e9fendus en anglais<br \/>\u2022 Demandes de moyens argument\u00e9es<\/p><p><strong>Progr\u00e8s mesur\u00e9s<\/strong><br \/>\u2022 Simulation finale \u00e9valu\u00e9e sur grille, compar\u00e9e \u00e0 l\u2019enregistrement initial<br \/>\u2022 Bilan transmis au commanditaire avec l\u2019accord du participant<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2062\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2062\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Intervenant <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2062\" class=\"elementor-element elementor-element-1669445 e-con-full e-flex e-con e-child\" data-id=\"1669445\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2062\" class=\"elementor-element elementor-element-4c18e48 e-flex e-con-boxed e-con e-child\" data-id=\"4c18e48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21c68a1 elementor-widget elementor-widget-text-editor\" data-id=\"21c68a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Roland Sheppard<\/strong><br \/><em>Formateur &amp; Consultant \u2013 Hospitality, Service Excellence &amp; Leadership<\/em><\/p><p>&#8211; 37 ann\u00e9es d\u2019exp\u00e9rience dans l\u2019h\u00f4tellerie et le retail haut de gamme, dont 14 ann\u00e9es en formation<br \/>&#8211; L&amp;D Manager Europe d\u2019un groupe h\u00f4telier international (2017-2024)<br \/>&#8211; Franco-britannique, anglais natif<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-d1223ea e-flex e-con-boxed e-con e-parent\" data-id=\"d1223ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5d870e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e5d870e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align:center;font-style:italic\">\u00ab En tant que manager, les techniques et r\u00e9flexes acquis lors de ses formations [\u2026] me sont particuli\u00e8rement utiles, notamment lorsque j\u2019accompagne et forme de nouveaux collaborateurs. \u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-779a980 elementor-widget elementor-widget-text-editor\" data-id=\"779a980\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align:center\"><strong style=\"color:#FFFFFF\">Alexandre Bourin<\/strong><br>Front Office Manager, Citadines Trocad\u00e9ro Paris<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cfc548 elementor-widget elementor-widget-heading\" data-id=\"0cfc548\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parlons de vos \u00e9quipes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-986e7a9 elementor-widget elementor-widget-text-editor\" data-id=\"986e7a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align:center\">Diagnostic offert de 20 minutes \u00b7 R\u00e9ponse sous 48 h ouvr\u00e9es \u00b7 Prise en charge OPCO v\u00e9rifi\u00e9e avec vous<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8836e7 elementor-widget elementor-widget-shortcode\" data-id=\"c8836e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><button class=\"wappointment_widget\" style=\"display:none\" data-center=\"1\" data-popup=\"1\" data-week=\"1\" data-button-title=\"R\u00e9server mon diagnostic offert (20 min)\" data-staff-page=\"1\">R\u00e9server mon diagnostic offert (20 min)<\/button><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36f8663 elementor-widget elementor-widget-text-editor\" data-id=\"36f8663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div 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