{"id":4357,"date":"2026-07-27T19:35:01","date_gmt":"2026-07-27T17:35:01","guid":{"rendered":"https:\/\/www.rolandsheppardtraining.com\/?page_id=4357"},"modified":"2026-10-13T13:33:12","modified_gmt":"2026-10-13T11:33:12","slug":"cahier-service-exception","status":"publish","type":"page","link":"https:\/\/www.rolandsheppardtraining.com\/en\/cahier-service-exception\/","title":{"rendered":"Le Cahier du service d\u2019exception"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4357\" class=\"elementor elementor-4357\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-999d88b e-flex e-con-boxed e-con e-parent\" data-id=\"999d88b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43dcbdc elementor-widget elementor-widget-html\" data-id=\"43dcbdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  =====================================================================\r\n  LE CAHIER DE L'ETE 2026 - page de telechargement\r\n  A coller dans UN SEUL bloc \"HTML personnalise\" (Gutenberg).\r\n  Permalien de la page : cahier-ete\r\n  Ne rien modifier ici : tout le CSS est isole sous .rst-ce et ne peut\r\n  pas deborder sur le reste du site.\r\n  =====================================================================\r\n-->\r\n<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,600;0,700;0,800;1,500&family=Inter:wght@300;400;500;600;700&display=swap');\r\n\r\n\/* --- Isolation : neutralise l'heritage du theme a l'interieur du bloc --- *\/\r\n.rst-ce{max-width:none;width:auto;margin-left:calc(50% - 50vw);margin-right:calc(50% - 50vw);overflow-x:clip;}\r\n.rst-ce 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a.rst-mod{display:block;text-decoration:none;color:inherit;}.rst-ce a.rst-mod:hover{border-color:var(--or);}.rst-ce .rst-mod .rst-link{display:inline-block;margin-top:14px;font-size:13px;font-weight:600;color:var(--or);letter-spacing:.02em;}\r\n.rst-ce .rst-mod .rst-n{font-family:'Playfair Display';font-weight:800;font-size:30px;color:var(--or);line-height:1;}\r\n.rst-ce .rst-mod h3{font-size:17px;margin:12px 0 8px;}\r\n.rst-ce .rst-mod p{font-size:13.5px;color:#5b594f;}\r\n.rst-ce .rst-stats{display:flex;justify-content:center;gap:56px;flex-wrap:wrap;margin-top:52px;padding-top:40px;border-top:1px solid #e6e1d4;}\r\n.rst-ce .rst-stat{text-align:center;}\r\n.rst-ce .rst-stat .rst-big{font-family:'Playfair Display';font-weight:800;font-size:38px;color:var(--navy);}\r\n.rst-ce .rst-stat .rst-lbl{font-size:13px;color:#8a887e;letter-spacing:.04em;text-transform:uppercase;}\r\n\/* AUTHOR STRIP *\/\r\n.rst-ce .rst-author{background:var(--navy);color:#fff;padding:56px 0;}\r\n.rst-ce .rst-author-grid{display:grid;grid-template-columns:1fr 1fr;gap:40px;align-items:center;}\r\n.rst-ce .rst-author h2{color:#fff;font-size:28px;margin-bottom:14px;}\r\n.rst-ce .rst-author h2 em{color:var(--or);}\r\n.rst-ce .rst-author p{color:#e7e8f0;font-weight:300;margin-bottom:12px;}\r\n.rst-ce .rst-author .rst-sig{font-family:'Playfair Display';font-style:italic;color:var(--or);font-size:20px;margin-top:8px;}\r\n.rst-ce .rst-author .rst-box{border:1px solid var(--line);border-radius:12px;padding:24px;}\r\n.rst-ce .rst-author .rst-box ul{list-style:none;}\r\n.rst-ce .rst-author .rst-box li{padding:9px 0;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;font-size:14px;color:#e7e8f0;}\r\n.rst-ce .rst-author .rst-box li:last-child{border:none;}\r\n.rst-ce .rst-author .rst-box li span{color:var(--or);font-weight:600;white-space:nowrap;padding-left:14px;}\r\n\/* FOOTER *\/\r\n.rst-ce .rst-foot{background:var(--navy-d);color:#c9cbdb;padding:40px 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\" alt=\"Roland Sheppard Training\">\r\n      <span class=\"rst-q\">Organisme certifi\u00e9 Qualiopi<\/span>\r\n    <\/div>\r\n    <div class=\"rst-hero-grid\">\r\n      <div>\r\n        <div class=\"rst-eyebrow\">Le cahier du service d\u2019exception \u00b7 Gratuit<\/div>\r\n        <h1>Le service d\u2019exception,<br><em>en pratique.<\/em><\/h1>\r\n        <p class=\"rst-lead\">Le cahier d\u2019entra\u00eenement des \u00e9quipes premium qui placent le service client au c\u0153ur de leur m\u00e9tier. Des quiz, des mises en situation et des d\u00e9fis pour aiguiser ce que l\u2019IA ne remplacera jamais : la relation humaine sous pression.<\/p>\r\n        <div class=\"rst-pills\">\r\n          <span class=\"rst-pill\">Relation client signature<\/span>\r\n          <span class=\"rst-pill\">Gestion des plaintes<\/span>\r\n          <span class=\"rst-pill\">Client\u00e8le internationale<\/span>\r\n          <span class=\"rst-pill\">Anglais professionnel<\/span>\r\n        <\/div>\r\n        <div class=\"rst-quote\">\u00ab Quand tout devient automatisable,<br>l\u2019humain devient luxe. \u00bb<\/div>\r\n        <a href=\"#rst-form\" class=\"rst-hero-cta\">Recevoir le cahier gratuitement \u2192<\/a>\r\n      <\/div>\r\n\r\n      <!-- FORM (HubSpot) -->\r\n      <div id=\"rst-form\">\r\n        <div class=\"rst-card\">\r\n          <h2>T\u00e9l\u00e9chargez le cahier<\/h2>\r\n          <p class=\"rst-csub\">12 pages d\u2019activit\u00e9s premium, corrig\u00e9s inclus. Le t\u00e9l\u00e9chargement s\u2019ouvre juste apr\u00e8s l\u2019envoi.<\/p>\r\n          <div id=\"rst-hsForm\"><div class=\"rst-hs-loading\">Chargement du formulaire\u2026<\/div><\/div>\r\n          <div class=\"rst-trust\">\r\n            <img decoding=\"async\" src=\"data:image\/png;base64,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\" alt=\"Qualiopi\">\r\n            <span>Organisme de formation certifi\u00e9 Qualiopi \u2014 n\u00b0&nbsp;QUA009585. Vos coordonn\u00e9es servent \u00e0 vous adresser, si vous l\u2019acceptez, des contenus sur la formation de vos \u00e9quipes. Jamais revendues, d\u00e9sabonnement en un clic. <a href=\"https:\/\/www.rolandsheppardtraining.com\/politique-de-confidentialite\/\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration:underline;\">Politique de confidentialit\u00e9<\/a>.<\/span>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<div class=\"rst-value\">\r\n  <div class=\"rst-wrap\">\r\n    <h2>Quatre univers \u00e0 explorer<\/h2>\r\n    <p class=\"rst-sub\">Un cahier construit sur les formations Roland Sheppard Training. Difficult\u00e9 croissante, corrig\u00e9s inclus, esprit \u00ab sans peur de l\u2019erreur \u00bb.<\/p>\r\n    <div class=\"rst-grid4\">\r\n      <a class=\"rst-mod\" href=\"\/developper-une-relation-client-signature\/\"><div class=\"rst-n\">01<\/div><h3>Relation client signature<\/h3><p>Cr\u00e9er des moments \u00e0 fort impact \u00e9motionnel et transformer une transaction en relation.<\/p><span class=\"rst-link\">Voir la formation \u2192<\/span><\/a>\r\n      <a class=\"rst-mod\" href=\"\/developper-une-gestion-des-plaintes-strategique\/\"><div class=\"rst-n\">02<\/div><h3>Gestion des plaintes<\/h3><p>La m\u00e9thode 3 \u00e9tapes pour transformer chaque insatisfaction en levier de fid\u00e9lisation.<\/p><span class=\"rst-link\">Voir la formation \u2192<\/span><\/a>\r\n      <a class=\"rst-mod\" href=\"\/gestion-des-plaintes-de-clients-non-francophones\/\"><div class=\"rst-n\">03<\/div><h3>Client\u00e8le internationale<\/h3><p>Garder la posture et l\u2019\u00e9motion, en anglais, sous pression. \u00ab L\u2019IA traduit. Elle ne console pas. \u00bb<\/p><span class=\"rst-link\">Voir la formation \u2192<\/span><\/a>\r\n      <a class=\"rst-mod\" href=\"\/coaching-anglais-managers\/\"><div class=\"rst-n\">04<\/div><h3>Anglais professionnel<\/h3><p>Vocabulaire de l\u2019hospitality, dialogues de service et registre premium qui rassure.<\/p><span class=\"rst-link\">Voir le coaching \u2192<\/span><\/a>\r\n    <\/div>\r\n    <div class=\"rst-stats\">\r\n      <div class=\"rst-stat\"><div class=\"rst-big\">12<\/div><div class=\"rst-lbl\">pages d\u2019activit\u00e9s<\/div><\/div>\r\n      <div class=\"rst-stat\"><div class=\"rst-big\">4<\/div><div class=\"rst-lbl\">th\u00e9matiques<\/div><\/div>\r\n      <div class=\"rst-stat\"><div class=\"rst-big\">30+<\/div><div class=\"rst-lbl\">quiz &amp; d\u00e9fis<\/div><\/div>\r\n      <div class=\"rst-stat\"><div class=\"rst-big\">FR\/EN<\/div><div class=\"rst-lbl\">bilingue<\/div><\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<div class=\"rst-author\">\r\n  <div class=\"rst-wrap rst-author-grid\">\r\n    <div>\r\n      <h2>Form\u00e9 sur le <em>terrain<\/em>, pas sur des slides.<\/h2>\r\n      <p>37 ans dans les services premium, 14 ans de formation dont 7 en direction Learning &amp; Development Europe, anglais natif et culture du luxe. Roland Sheppard forme les \u00e9quipes de l\u2019h\u00f4tellerie et du retail haut de gamme \u00e0 l\u2019excellence relationnelle \u2014 en fran\u00e7ais comme en anglais.<\/p>\r\n      <p>Ce cahier est un avant-go\u00fbt. Le vrai travail se fait en salle, sur vos cas r\u00e9els.<\/p>\r\n      <div class=\"rst-sig\">Former aujourd\u2019hui les \u00e9quipes qui performeront demain.<\/div>\r\n    <\/div>\r\n    <div class=\"rst-box\">\r\n      <ul>\r\n        <li>Relation client signature <span>2 j \u00b7 14 h<\/span><\/li>\r\n        <li>Gestion des plaintes strat\u00e9gique <span>1 j \u00b7 7 h<\/span><\/li>\r\n        <li>Plaintes \u00b7 client\u00e8le internationale <span>1 j \u00b7 en anglais<\/span><\/li>\r\n        <li>Coaching anglais ex\u00e9cutif <span>sur mesure<\/span><\/li>\r\n      <\/ul>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<div class=\"rst-foot\">\r\n  <div class=\"rst-wrap rst-foot-grid\">\r\n    <div>\r\n      <img decoding=\"async\" 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Tous droits r\u00e9serv\u00e9s.\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- ============================================================\r\n     HUBSPOT \u2014 tout est renseigne. Ne rien modifier ici.\r\n     ============================================================ -->\r\n<script>\r\nwindow.HS = {\r\n  region:   \"eu1\",              \/\/ compte europ\u00e9en : confirm\u00e9 (app-eu1.hubspot.com)\r\n  portalId: \"146848698\",        \/\/ Hub ID de Roland Sheppard Training : confirm\u00e9\r\n  formId:   \"ef9f7087-3cd4-4048-a3fa-c7734ac75ce9\",  \/\/ formulaire \u00ab Cahier de l\u2019\u00e9t\u00e9 2026 \u00bb : renseign\u00e9\r\n  merciUrl: \"https:\/\/www.rolandsheppardtraining.com\/cahier-service-exception\/merci\/\"\r\n};\r\n\r\n\/* --- Code de suivi HubSpot : volontairement absent d'ici ---------------\r\n   Cette page vit desormais dans WordPress. Le suivi HubSpot y est deja\r\n   gere par l'extension HubSpot du site, sous le controle de la banniere\r\n   Complianz. 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