{"id":3811,"date":"2026-03-04T10:17:56","date_gmt":"2026-03-04T09:17:56","guid":{"rendered":"https:\/\/www.rolandsheppardtraining.com\/?page_id=3811"},"modified":"2026-03-05T16:44:03","modified_gmt":"2026-03-05T15:44:03","slug":"mon-parcours","status":"publish","type":"page","link":"https:\/\/www.rolandsheppardtraining.com\/en\/mon-parcours\/","title":{"rendered":"Mon parcours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3811\" class=\"elementor elementor-3811\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18d81a2 elementor-section-content-middle elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"18d81a2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:5,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de21215\" data-id=\"de21215\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-162ebf0 elementor-widget elementor-widget-heading\" data-id=\"162ebf0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Formateur en relation client et gestion des plaintes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb9cc7 elementor-widget elementor-widget-heading\" data-id=\"4bb9cc7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">J\u2019accompagne les \u00e9quipes en hospitality et retail dans le d\u00e9veloppement de leur excellence relationnelle.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f51ee9 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f51ee9\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e570f31\" data-id=\"e570f31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0426711 elementor-widget elementor-widget-heading\" data-id=\"0426711\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Un secteur privil\u00e9gi\u00e9<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3749c9c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3749c9c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sp\u00e9cialis\u00e9 en <strong>relation client<\/strong> et en <strong>gestion des plaintes<\/strong>, j\u2019interviens principalement dans l\u2019h\u00f4tellerie premium et internationale :\u00a0<strong>H\u00f4tels Lifestyle, Apart\u2019Hotel, H\u00f4tels 5 \u00e9toiles.<\/strong><\/p><p>Ces types d\u2019\u00e9tablissements partagent une m\u00eame r\u00e9alit\u00e9 : l\u2019exp\u00e9rience client se joue \u00e0 chaque instant, dans la qualit\u00e9 de chaque r\u00e9ponse apport\u00e9e par les \u00e9quipes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ef631d2\" data-id=\"ef631d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86e8a49 elementor-widget elementor-widget-heading\" data-id=\"86e8a49\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une expertise cibl\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3139d12 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3139d12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mon intervention se concentre sur trois axes strat\u00e9giques :<\/p><ul><li><strong>D\u00e9velopper une relation client signature<\/strong><\/li><li><strong>Gestion des plaintes et r\u00e9clamations clients<\/strong><\/li><li><strong>Gestion des plaintes des clients non francophones (en anglais)<\/strong><\/li><\/ul><p>Car c\u2019est dans les moments d\u00e9cisifs (tension, \u00e9motion, incompr\u00e9hension) que se joue la r\u00e9putation d\u2019un \u00e9tablissement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5948719 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5948719\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46006e6\" data-id=\"46006e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea73c97 elementor-widget elementor-widget-heading\" data-id=\"ea73c97\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une vision internationale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c9c7cf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8c9c7cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Au cours de mes 35 ann\u00e9es dans les services et l\u2019hospitality, <strong>j\u2019ai construit mon expertise d\u2019abord sur le terrain<\/strong>.<\/p><p>J\u2019ai d\u00e9but\u00e9 comme <strong>r\u00e9ceptionniste<\/strong> avant d\u2019\u00e9voluer vers des <strong>fonctions manag\u00e9riales<\/strong> dans des \u00e9tablissements 4 et 5 \u00e9toiles en France et \u00e0 Londres.<br \/>Ces ann\u00e9es op\u00e9rationnelles m\u2019ont permis de comprendre concr\u00e8tement ce que signifie g\u00e9rer une exp\u00e9rience client en temps r\u00e9el : attentes \u00e9lev\u00e9es, impr\u00e9vus, pression, exigence constante.<\/p><p>J\u2019ai \u00e9galement une exp\u00e9rience en retail, comme<strong> conseiller de client\u00e8le<\/strong> en mobilier au flagship Habitat de Londres, et aux Galeries Lafayette.<br \/>Deux environnements diff\u00e9rents, mais un m\u00eame enjeu : cr\u00e9er une relation client engageante et personnalis\u00e9e.<\/p><p>J\u2019ai ensuite occup\u00e9 le poste de <strong>Responsable Formation Europe<\/strong> pour un groupe h\u00f4telier Singapourien regroupant une marque d\u2019Apart\u2019Hotel, une marque Lifestyle et deux marques 5 \u00e9toiles.<\/p><p>J\u2019y ai accompagn\u00e9 plus de 1 000 collaborateurs dans 9 pays, avec un objectif constant : harmoniser les pratiques et renforcer la qualit\u00e9 de l\u2019exp\u00e9rience client, quels que soient le contexte culturel ou le positionnement.<\/p><p>Franco-britannique de culture,<strong> j\u2019interviens aujourd\u2019hui en fran\u00e7ais et en anglais <\/strong>aupr\u00e8s d\u2019\u00e9quipes en contacts de clients internationaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-650e909\" data-id=\"650e909\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b282852 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b282852\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fbf68f4\" data-id=\"fbf68f4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c348c92 elementor-widget elementor-widget-image\" data-id=\"c348c92\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-1024x512.png\" class=\"attachment-large size-large wp-image-3249\" alt=\"\" srcset=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-1024x512.png 1024w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-300x150.png 300w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-768x384.png 768w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-1536x768.png 1536w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-2048x1024.png 2048w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-1000x500.png 1000w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-230x115.png 230w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-350x175.png 350w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/LOGO_TUNON-480x240.png 480w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a1989f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8a1989f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dipl\u00f4m\u00e9 de l&rsquo;Ecole Internationale TUNON<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-810f371\" data-id=\"810f371\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-735af50 elementor-widget elementor-widget-image\" data-id=\"735af50\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"191\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Abilways-logo.png\" class=\"attachment-large size-large wp-image-1980\" alt=\"\" srcset=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Abilways-logo.png 640w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Abilways-logo-300x90.png 300w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Abilways-logo-230x69.png 230w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Abilways-logo-350x104.png 350w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Abilways-logo-480x143.png 480w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c2ddb8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3c2ddb8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certification \u00ab\u00a0Digital Learning Manager\u00a0\u00bb\u00a02022<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fdaf41a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fdaf41a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ebe6b9d\" data-id=\"ebe6b9d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a29cb4d elementor-widget elementor-widget-image\" data-id=\"a29cb4d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"331\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-1024x331.png\" class=\"attachment-large size-large wp-image-3349\" alt=\"\" srcset=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-1024x331.png 1024w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-300x97.png 300w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-768x248.png 768w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-1536x496.png 1536w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-18x6.png 18w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-1000x323.png 1000w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-230x74.png 230w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-350x113.png 350w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored-480x155.png 480w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/04\/logo-formaluxe-colored.png 1771w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05889b1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"05889b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certification \u00ab\u00a0Luxe et El\u00e9gance, l&rsquo;Etiquette et le Protocole appliqu\u00e9s \u00e0 l&rsquo;Excellence de la Relation Client et l&rsquo;art de Recevoir\u00a0\u00bb 2024<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-17889b7\" data-id=\"17889b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7bc801 elementor-widget elementor-widget-image\" data-id=\"f7bc801\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"306\" height=\"225\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/logo-isform.jpg\" class=\"attachment-full size-full wp-image-1974\" alt=\"\" srcset=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/logo-isform.jpg 306w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/logo-isform-300x221.jpg 300w, https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/logo-isform-230x169.jpg 230w\" sizes=\"(max-width: 306px) 100vw, 306px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc0c08 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9cc0c08\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dipl\u00f4me de Formateur <br \/>2024<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7857c3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7857c3f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d8e26d\" data-id=\"7d8e26d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3504079 elementor-widget elementor-widget-heading\" data-id=\"3504079\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9sentation vid\u00e9o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6c8b5c8 e-flex e-con-boxed e-con e-parent\" data-id=\"6c8b5c8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49bd349 elementor-widget elementor-widget-n-accordion\" data-id=\"49bd349\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7730\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-7730\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pouvez-vous vous pr\u00e9senter bri\u00e8vement ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7730\" class=\"elementor-element elementor-element-7baf3b7 e-con-full e-flex e-con e-child\" data-id=\"7baf3b7\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7730\" class=\"elementor-element elementor-element-867cbd7 e-con-full e-flex e-con e-child\" data-id=\"867cbd7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96398f0 elementor-widget elementor-widget-heading\" data-id=\"96398f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en fran\u00e7ais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7759b7f elementor-widget elementor-widget-video\" data-id=\"7759b7f\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question1-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question1-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7730\" class=\"elementor-element elementor-element-4dc495a e-con-full e-flex e-con e-child\" data-id=\"4dc495a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-774888f elementor-widget elementor-widget-heading\" data-id=\"774888f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en anglais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c4ea7c elementor-widget elementor-widget-video\" data-id=\"2c4ea7c\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question1-EN-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question1-EN-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7731\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7731\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qu'est-ce qui vous motive dans votre m\u00e9tier ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7731\" class=\"elementor-element elementor-element-b69e870 e-con-full e-flex e-con e-child\" data-id=\"b69e870\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7731\" class=\"elementor-element elementor-element-9a902c6 e-con-full e-flex e-con e-child\" data-id=\"9a902c6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0474c9 elementor-widget elementor-widget-heading\" data-id=\"a0474c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en fran\u00e7ais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e370d7 elementor-widget elementor-widget-video\" data-id=\"8e370d7\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question2-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question2-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7731\" class=\"elementor-element elementor-element-3d26dbb e-con-full e-flex e-con e-child\" data-id=\"3d26dbb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8715ef8 elementor-widget elementor-widget-heading\" data-id=\"8715ef8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en anglais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb0884e elementor-widget elementor-widget-video\" data-id=\"cb0884e\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question2-EN-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question2-EN-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7732\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7732\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qu'est-ce qui distingue vos formations ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7732\" class=\"elementor-element elementor-element-f97d766 e-con-full e-flex e-con e-child\" data-id=\"f97d766\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7732\" class=\"elementor-element elementor-element-d5a0821 e-con-full e-flex e-con e-child\" data-id=\"d5a0821\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f27b34d elementor-widget elementor-widget-heading\" data-id=\"f27b34d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en fran\u00e7ais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d63ead elementor-widget elementor-widget-video\" data-id=\"9d63ead\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question3-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question3-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7732\" class=\"elementor-element elementor-element-7f31ce4 e-con-full e-flex e-con e-child\" data-id=\"7f31ce4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73c371a elementor-widget elementor-widget-heading\" data-id=\"73c371a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en anglais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21dc474 elementor-widget elementor-widget-video\" data-id=\"21dc474\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question3-EN-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question3-EN-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7733\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7733\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Et si on devait retenir une chose de votre approche ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7733\" class=\"elementor-element elementor-element-8fad29c e-con-full e-flex e-con e-child\" data-id=\"8fad29c\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7733\" class=\"elementor-element elementor-element-5537826 e-con-full e-flex e-con e-child\" data-id=\"5537826\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-573944d elementor-widget elementor-widget-heading\" data-id=\"573944d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en fran\u00e7ais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9d3d61 elementor-widget elementor-widget-video\" data-id=\"b9d3d61\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question4-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question4-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7733\" class=\"elementor-element elementor-element-88baede e-con-full e-flex e-con e-child\" data-id=\"88baede\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4acbe79 elementor-widget elementor-widget-heading\" data-id=\"4acbe79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en anglais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae63962 elementor-widget elementor-widget-video\" data-id=\"ae63962\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question4-EN-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question4-EN-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7734\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7734\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pourquoi avez-vous choisi de former dans le service client et le management, et dans l'industrie du luxe en particulier ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7734\" class=\"elementor-element elementor-element-a750639 e-con-full e-flex e-con e-child\" data-id=\"a750639\" data-element_type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7734\" class=\"elementor-element elementor-element-2ab15df e-con-full e-flex e-con e-child\" data-id=\"2ab15df\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7313705 elementor-widget elementor-widget-heading\" data-id=\"7313705\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en fran\u00e7ais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fb4c96 elementor-widget elementor-widget-video\" data-id=\"1fb4c96\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question5-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question5-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7734\" class=\"elementor-element elementor-element-5b1dd67 e-con-full e-flex e-con e-child\" data-id=\"5b1dd67\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28bc5a6 elementor-widget elementor-widget-heading\" data-id=\"28bc5a6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">en anglais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aaa9b4 elementor-widget elementor-widget-video\" data-id=\"6aaa9b4\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question5-EN-training.mp4\" controls=\"\" preload=\"none\" controlsList=\"nodownload\" poster=\"https:\/\/www.rolandsheppardtraining.com\/wp-content\/uploads\/2025\/03\/Question5-EN-training.jpg\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-690c4e3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"690c4e3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5313aae\" data-id=\"5313aae\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-248f0e3 elementor-widget elementor-widget-heading\" data-id=\"248f0e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Besoin de plus d'informations ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2faac8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d2faac8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.rolandsheppardtraining.com\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-moi<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Formateur en relation client et gestion des plaintes J\u2019accompagne les \u00e9quipes en hospitality et retail dans le d\u00e9veloppement de leur excellence relationnelle. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3230,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page_front-page.php","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-3811","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mon parcours - Roland Sheppard Training<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rolandsheppardtraining.com\/en\/mon-parcours\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mon parcours - Roland Sheppard Training\" \/>\n<meta property=\"og:description\" content=\"Formateur en relation client et gestion des plaintes J\u2019accompagne les \u00e9quipes en hospitality et retail dans le d\u00e9veloppement de leur excellence relationnelle. 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